LuxCraft Umbrella

Shipping is FREE on all orders to customers within the US.
We don't want to mess around with fine print and extra charges, we
like things to be simple and easy. 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation
e-mail.  This means that we have received your order in our system and
pre-authorized your credit card for the purchase.  
As soon as we receive your order we automatically check to confirm that
your order is in stock and available for immediate shipment.  If your item
is on back-order or unavailable we will void the pre-authorisation and
reach out to you via e-mail to see if alternate arrangements can be
made.  
If your item(s) are available for immediate shipment (within 5 business
days) we will process the charges and get to work preparing your
order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it
will ship within three business days from the date of your order.  
We will send you shipping confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.  

If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at sales@openoutdooroasis.com

International Orders:

Please be aware that our products are made specifically for the U.S. market. This means that they require a 120V electrical system to function correctly. 

Our products have generally not been certified for use with other
countries electrical safety standards but all of our products are certified
to [country of sale] standards.
We will happily ship our fantastic products to international customers.
Due to the extremely wide variety of product dimensions we will provide
an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and
payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging. 
If your item(s) do arrived damaged please send photos to sales@openoutdooroasis.com, then visit our Returns page and lodge your return claim online.

We only carry LuxCraft products. We love and trust the quality of LuxCraft and have yet to find a comparable brand. This means when you buy LuxCraft from us, you're using an online retailer that has chosen to put its relationship with LuxCraft above all others. While other retailers are juggling dozens of suppliers, we have direct communication with and focus solely on LuxCraft. You will get the most accurate, up to date information on LuxCraft products ranging from selection/availability to caring for your LuxCraft poly furniture. Nobody knows LuxCraft like we do. With our price matching guarantee, there's no reason to go anywhere else for your LuxCraft products and with LuxCraft's lifetime residential warranty you can be sure the quality and durability of their furniture is comparable to none. 

Made In The USA

LuxCraft products are made right here in America by skilled craftsmen. Each product is handcrafted and inspected before it's allowed to leave the shop.

Quality/Attention To Detail

Quality is our highest priority and that's why we've chosen LuxCraft. Their quality shows in the furniture they handcraft for you and they're constantly reevaluating product designs to ensure you're receiving nothing but the best.

LuxCrafts craftsmen don't cut corners when it comes to building furniture. They reinforce their swings, gliders, and benches with aluminum angle braces. Poly glider arms are used for a stronger, smoother glide, and they make their own heavy-duty swivels.

Customer Service

Our customer service and sales team is always on hand to answer questions or assist with orders. LuxCraft believes the key to good business is a personal relationship with customers, and here at Open Outdoor Oasis we most certainly concur. Call us anytime for questions or purchasing suggestions. 

Lifetime Warranty

LuxCraft furniture comes with a limited lifetime warranty on residential use or a 5-year limited warranty on commercial use covering any defective product or part. All you need to do is sit back, relax, and enjoy your new backyard oasis.